FAQS - Frequently Asked Questions
is your furniture made?
our wood furniture using old fashioned, hand
crafting in one of our shops in the Blue Ridge
Mountains of Southwestern Virginia.
Our region is
known for its majestic oaks which is the main
wood we use in constructing furniture. Oak
is carefully selected, kiln dried, and chosen
for its color and grains for each piece of
furniture. Our craftsmen include the
children of Dutch and German settlers who have
passed their craft from generation to
2. Why are
your prices so low?
A better question
might be, why are the others so high? It
does not cost any more for
them or us to build the furniture. We
simply choose to eliminate the middle men
(commissioned salesmen) and sell direct to you.
3. How is
There are a couple
of ways that we get furniture to you. Our
is to bring it to
you on our trucks (we deliver to most areas east
of the Mississippi river) but if that is not
possible, we also provide delivery by LTL
(less than truckload) carriers such as FedEx
Freight or UPS Freight. In those cases, we
carefully package the furniture for shipment to
you, and set up for the driver to call you to
set a time for delivery. When the truck
arrives, you will need to have help on hand (the
driver cannot unload by himself) and you will
also need to inspect the items (unpack them)
while the driver is present to inspect for
hidden damages. While rare, it is very
important to note any damage on the
delivery ticket while the driver
is present in order for us to provide
for more information.
4. Can we pick
up our furniture at your warehouse?
We would be happy
to have you pick up, and will offer you a
discount if you qualify for free shipping!
You should call and let us know, and note our
hours of operation (Monday - Friday 9:00 -
5:00). You will need to bring rope,
blankets to wrap the furniture, tie downs, etc.
5. I found a
wrong price on your website, will you honor it?
Well, let's just
say, if we can. Websites are programmed by
humans, who make
mistakes. If it is something that says the
price is $10.00 instead of $1000, we can't honor
that. But if it says $1000 instead of
$1100, we will usually let it go. To err
is human, to forgive, divine.
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